In April 2018, Visa goes live with a new global dispute process called Visa Claims Resolution, or VCR. This new system aims to help reduce timelines and simplify the chargeback dispute process by shifting from the current litigation-based model to a liability assignment model.
While the new system is designed for overall simplification, it deviates from the existing process in key areas.
What is Visa Claims Resolution?
As a reminder, effective April 2018, Visa will make changes to the chargeback program Visa Claims Resolution (VCR). Changes will include consolidation of reason codes into four categories (fraud, authorization, processing errors, and consumer disputes), elimination of pre-notifications for chargeback debits, and the Acquirer response timeframe for disputes received will be reduced from 45 days to 30 days in April 2018 and 30 days to 20 days in October 2018. Merchants are now required to respond to all disputes received within 15 calendar days.