Heartland Payment Systems

Help Desk telephone number:  (800) 578-7043

Information needed when calling:  DBA Name, address, telephone number, and MID

When to call:

1)  Issues with processing – is the network down or is there another problem?

2)  Questions regarding a deposit to your account

As a reminder, the Payment Card Industry Data Security Standards (PCI DSS) apply to all entities that store, process, or transmit cardholder data.  As a Heartland merchant, you have automatically been enrolled in Heartland’s new Merchant Protection Program with ControlScan.  This program, with the support of ControlScan’s services, will provide the resources to baseline security standards and maintain compliance validation to the PCI DSS, as required by the card brands.