Heartland Payment Systems

Help Desk telephone number:  (800) 578-7043

Information needed when calling:  DBA Name, address, telephone number, and MID

When to call:

1)  Issues with processing – is the network down or is there another problem?

2)  Questions regarding a deposit to your account

Gas stations are being targeted by what is believed to be a criminal ring using counterfeit Voyager cards to make large dollar purchases for fuel, cigarettes, and lottery tickets. These criminals are using the card inside and are convincing store personnel to use a false approval code, provided by the cardholder, to complete the sale, which will result in indisputable chargebacks.  Store personnel should NEVER manually enter an approval code.

As you are aware, on October 1, 2020, petroleum retailers will be held responsible for the credit card fraud that takes place at fuel pumps that are not equipped to handle EMV transactions.